LLC REZID SERVICE
Terms and conditions of use of the Services and Fee Management
Software
“Rezid Service” LLC (Identity Number 405217082), address: Georgia,
Tbilisi, M. Aleksidze Street N12, 2nd floor, office space N11
(hereinafter - Administrator), allows to use the "Services and Fee
Management Software" (hereinafter - the "Platform") in accordance with
the Terms and conditions of use of the Services and Fee Management
Software (hereinafter - the terms of use).
Services and Fee Management Software – rezid.bpms.ge, is a web resource
on which the electronic services available in the multifunctional
complex of KING DAVID are located. One of the main advantages of using
the platform is that various services are available to its users on a
"one-stop" basis - only from one point, after one-time registration on
the platform and acceptance of these terms of use.
When using the Platform You agree that the Administrator has the right
to disclose, transmit and / or verify / receive information about you
reflected on the Platform to third parties. By using the platform, you
automatically agree to the policy of privacy, which implies the
processing of a proportionate amount of personal data in order to
provide the requested information / service / services. Additionally, in
each case, you have the opportunity to learn in detail about the
characteristics of personal data that the administrator will be
processing.
3.1. The initial registration is performed in accordance with the
registration form placed on the platform, by entering identifiable data.
Before registering, the system will ask you to agree to these terms and
conditions
3.2. While using the platform, the contact mobile phone number and
Email is an information / technical, legally owned mobile phone number
and Email that the administrator can send to you, short text message to
activate and/or provide other services.
3.3. In order to obtain information or services, your contact mobile
phone number and Email is stored in the administrator database. The
relevant code is considered to have been sent to you when it is sent to
the contact mobile phone number and Email indicated in the administrator
database in order to activate and/or provide other services. If you
change the contact mobile phone number or Email, you must immediately
change and verify the relevant settings on the platform, otherwise the
administrator reserves the right to restrict your use of the
platform.
4.1. You are responsible for owning and using the telephone, computer,
software, and other equipment required to access and use this platform.
Access to the platform may be impossible, hampered, restricted, or
slowed down between them for a variety of reasons, including but not
limited to those listed below:
4.1.1. Equipment malfunctions, including but not limited to computers
(including your computer), servers, networks, telecommunication lines
and communications, other electronic and / or mechanical equipment;
4.1.2. During the necessary technical work to update and/or replace the
platform's existing services;
4.1.4. Damage related to weather, earthquake, war, insurgency, unrest,
terrorist acts, civil unrest, natural disasters, accidents, fire, water
damage, explosion, mechanism failure, or natural disasters;
4.1.5. With total or partial disruption of electricity or other utility
supply;
4.1.6. By total or partial strike or other delay in the labor
process;
4.1.7. Restrictions imposed by the government or by law, court
decisions, or other forms of human intervention; or
4.1.8. For any other reason (whether similar or dissimilar to the ones
listed above) that is not under the administrator's control.
5.1. This platform and its rules of use are governed by Georgian law
and must be interpreted in accordance with it, whether you live in
Georgia or not. Any claim or dispute arising out of or in connection
with your access to and use of this Platform, as well as these Terms of
Use and/or the Privacy Policy, shall be submitted only to the Court of
Georgia.
5.2. You agree to the jurisdiction and venue of the courts in Georgia
in the event that an administrator files a lawsuit against you arising
from or relating to your access to or use of this Platform, these Terms
of Use, and/or the Privacy Policy.
5.3. If it becomes impossible to enforce these Terms of Use and/or
Privacy Policy, the remaining rules and regulations will remain
unchanged, and the unenforceable rule or regulation will be replaced by
the enforceable rule or regulation that is closest to the purpose of the
enforcement rule or regulation. These Terms of Use and the Privacy
Policy are subject to change, and the Administrator may, in its sole
discretion, make changes to these Terms of Use and the Privacy Policy
provisions at any time without notice.
Privacy Policy
1.1. If you use our services, you agree to be fully compliant with this
Privacy Policy, and if you do not agree with the conditions defined by
this policy, you should refrain from using our Services (including
discontinuing our Website / other pages).
1.2. Conditions may change from time to time. As a result, please read
it on a regular basis.
Personal data that can be processed by the administrator: Name,
surname, personal number (In case of a citizen of a foreign country:
travel document number or passport number), address, mobile telephone
number, Email, date of birth, and/or other information required for the
administrator to provide services.
3.1. Collecting of personal data can be carried out when:
3.1.1. Any information or service is requested and/or purchased.
3.1.2. Registration for a specific service (you register your name
and/or organization in order to receive the service or create an
account);
3.2. The administrator has the authority to collect data from other
organizations if necessary. Among them, but not exclusively, are fraud
prevention agencies and business directories.
3.3. Data security is important to us, we keep data safe and
confidential. If we identify the risk of fraud, we reserve the right to
suspend transactions for your security or refuse access to them/deny a
respective service.
During data processing, the principles of data processing defined by
the Law on Personal Data Protection are respected.
5.1. In case of purchase of the service by the interested party the
amount is paid by card (deducted) and the amount is returned in
accordance with the Georgian legislation, at the location - Georgia,
Tbilisi, M. Aleksidze Street N12, 2nd floor, office space N11.
5.2. You are responsible for owning, using and protecting security the
bank card and other equipment required to access and use this platform.
6.1. When you use the KDR Service mobile application, the administrator
collects the following categories of data. All data is transmitted over
an encrypted (HTTPS) connection.
6.1.1. Name and surname — to identify you as a resident or
tenant and to display your details on service requests and invoices.
6.1.2. Personal ID number — to match your account to the
property records held by the building administration. It is provided
once and cannot be edited afterwards.
6.1.3. Phone number — used as your account username, for
SMS verification when registering or recovering access, and for
service-related contact.
6.1.4. Device identifier and push notification token — to
deliver push notifications about invoices, service requests and messages
to your devices, and to unregister a device when you log out.
6.1.5. Photographs you upload — attached by you to service
requests and payment confirmations, and shown to the administration
handling the request.
6.1.6. Messages, comments and service requests — to
operate the request and messaging features of the platform.
6.1.7. Invoice and payment history — to display your fees
and to record which invoices have been paid.
6.2. Payment card details are not collected or stored by the
administrator. When you pay, you are directed to the payment page of
Bank of Georgia (payment.bog.ge), where card data is entered and held by
the bank. The administrator receives only a masked card reference and a
payment identifier so that you can select a previously saved card.
7.1. Bank of Georgia — processes payments, as described in
paragraph 6.2.
7.2. Expo push notification service — receives the push
notification token for your device in order to deliver notifications. It
does not receive your name, phone number, personal ID number or payment
data.
7.3. The administrator does not sell your data and does not share it
for advertising or marketing purposes.
8.1. You may delete your account at any time from the More tab
of the application, by selecting Delete account and confirming
with your password. The account is deleted immediately.
8.2. If you have uninstalled the application or cannot sign in, send a
deletion request to
rezidservice@gmail.com.
Requests sent by email are processed within 30 days of receipt.
8.3. Full details of what is deleted and what is retained are set out
at
https://api.kdr.ge/static/delete_account_en.html.
8.4. Records of invoices and completed transactions are retained for
1 year after deletion, as required by applicable accounting and
tax legislation, and are deleted once that period expires.